01: System requirements.

Recommended computer hardware

  • Graphics: NVIDIA GTX 1070, GTX 1070 Ti or better

  • Processor: Current generation i7 or i5

  • Memory: 16GB or more

  • Hard drive: SSD

Example PC configurations

  • Desktop: Acer Predator G3-710 (SKU (DG.E08EQ.060)

  • Laptop: Asus ROG Strix GL502VS 15,6” (SKU GL502VS-GZ227T/R / GL502VS-GZ227T)

  • MacBook or MacBook Pro

Internet connections and OS

  • Reliable Internet connection (all participants): Cable or 4G/LTE preferred.

  • OS: Windows 10 (version 1703 or later)

  • OS: macOS High Sierra 10.13 or later

Supported VR headsets

  • HTC Vive and HTC Vive Pro

  • Oculus Rift and Rift S

  • Oculus Quest

  • Windows Mixed Reality with headset with microphone

  • Valve Index

It policy and firewall configuration

The client application communicates using HTTPS with the following servers that must be whitelisted:

  • collab.glue.work

  • glue.eu.auth0.com

  • limu.fake.fi

  • rink.hockeyapp.net

  • glue-collab-asset.s3-eu-west-1.amazonaws.com

For the real-time session network traffic, the client application requires permissions for both incoming and outgoing TCP and UDP traffic.

The outgoing ports used by the client application are assigned by the user’s operating system and are not statically assigned.

If you require precise IP and port information at the server end, please contact support so we can statically allocate server resources for you.

02: Setup and installation.

Installing Steam and SteamVR Manually – Quick guide

This is mainly for Oculus and Windows Mixed Reality users. If you have an HTC Vive headset and you have followed its setup instructions, you probably have Steam and SteamVR already installed.

  • Go to www.steampowered.com to download and install the Steam client. Follow their instructions.

  • Start the Steam client and sign up for a Steam account. NOTE: It’s not recommended that the same account is used on several devices, due to possible overlapping use.

  • Log in to Steam, go to the store, search for SteamVR, and install it. Check the checkboxes for creating desktop and start menu shortcuts so you can easily start SteamVR using those.

  • If you’re using a Windows Mixed Reality headset, you’ll also need to install the Windows Mixed Reality for SteamVR-application from the store.

Starting Glue with a Windows Mixed Reality headset

When you plug in the WMR headset the Mixed Reality Portal should start automatically. If this doesn’t happen, you can start Mixed Reality Portal manually.

When Mixed Reality Portal opens, you can then start the Glue application after creating an account.

We’re not affiliated with Valve Corporation or Microsoft. If you have technical issues with Steam/SteamVR or Mixed Reality Portal or the hardware you’re using, you should contact the system provider.

Installing Glue on standalone VR headsets

If you are using standalone VR headsets (e.g. Oculus Quest), please contact our support: support@glue.work

Creating a Glue account

Glue requires users to log in to access their Team space(s).

  • Go to https://glue.work/support

     
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  • Download and install the latest client.

  • When using Glue for the first time, create an account from the Sign Up tab. You’ll get a confirmation to the used email address. If you don’t haven’t received an email within a couple of minutes, please check your spam folder.

  • Provide the email address to your Glue administrator.

  • Log In using your Google account or username and password.

Presently, Glue accounts need to be manually linked to the used Team. Once you’ve created an account, inform your Glue Admin of the email address you signed up with. Before that you won’t be able to access your Team!

03: Using Glue.

Welcome to the future of remote collaboration!

In this chapter, you’ll learn how to get started with Glue. As you can access Glue on both desktop and VR headsets, some of the information is divided respectively into two parts. After platform-specific information, we’ll come together again to discuss things that are common to all users.

Desktop computers (PC/Mac)

Launching Glue

Glue launches in Desktop mode by default when using a computer. This allows you to move and communicate in the same Space as other users, so even if you’re not yet equipped with VR hardware you won’t miss a beat.

  • Launch Glue from the application icon.

  • Log in to Glue.

  • Note that Glue will automatically log in the next time you launch it for the next 30 days, unless you log out from Settings.

  • To have a better view of the surroundings, you can minimize and re-open the tablet by pressing the Tablet Menu button in the middle of the bottom bar.

  • Read more about the Tablet in a later section.

Basic navigation in Desktop mode

  • To look around, press the Mouselook button to activate the Mouselook mode. Now your view follows the mouse movement.

  • When Mouselook mode is activated, you can move around by using arrow keys or W-A-S-D keys on your keyboard. Pressing spacebar will enable/disable vertical mode (fly mode). Keep shift pressed to move faster.

  • Pressing ESC disables the Mouselook mode . Now you can use the mouse to operate the tablet again.

Interacting with the virtual space

In Desktop mode you can pick up objects and manipulate them in the virtual space using just your keyboard and mouse.

  • Mouselook mode: There's a small aiming reticle in the center of the screen. Point the reticle at an interactable object and press the left mouse button to grab hold of it. Now, while holding the mouse button down, you can move the object by navigating in space.

  • Cursor mode: You can move an object across the screen by dragging it with your mouse

  • In either mode, right-clicking over an interactable object will display its context menu, which contains editing options such as delete.

VR Mode

When you have the VR headset all set up with your computer and ready to go, you can activate it by selecting VR mode from the Tablet whenever you prefer. To get a better understanding of how to use the VR controllers in Glue, please read through the next section (VR headsets)

To use Glue in VR mode with a computer, the Steam VR application needs to be running before launching Glue. If Steam VR does not launch automatically when selecting the VR toggle, launch it manually from your PC directory. You may need to quit Glue before doing this in order for SteamVR to recognize your VR headset and controllers properly.

VR headsets

Launching Glue with VR headsets

  • Launch Glue.

  • Log in with the virtual Tablet and keyboard in front of you. Both function using touch just like your smartphone and tablet.

  • Glue will log in automatically the next time you launch it unless you log out from settings.

  • You can close the Tablet in front of you by pressing the Tablet Menu button, found at the bottom center of the Tablet. Re-open the Tablet by touching either one of the Tablet Menu buttons on your wrists.

Operating in VR with one hand

We believe collaboration should be inclusive. If you’re not able to use one of your hands — or if either one of your VR controllers runs out of juice — an extra Tablet Menu button appears about waist-high in front of you.

Basic navigation in virtual space

Moving around and observing your virtual surroundings works much like in reality. You can turn your head, walk in any direction or kneel to explore your surroundings more closely. Just remember to stay within the boundaries of your physical VR play area!

Please note that the safe playing area, which should be set up following the instructions of your hardware provider, is presented by a device-dependent grid that appears around your view when approaching its boundaries. Do not cross or reach beyond it! This might result in bumping into obstacles in the physical world and even result in injury.

Using your virtual hands and interacting with space

As you might have already noticed, you now have virtual hands instead of VR controllers. You can control their gestures by pressing the buttons of the VR controllers. The Trigger button controls your virtual index finger and the Grab button the others. Leave the buttons under your thumbs alone for a while — we’ll come to them in a minute. But do try out the trigger and grab buttons to get accustomed to using them!

Now it’s time to put your hand to use. In addition to just operating your fingers, the buttons enable you to interact with your surroundings. By holding the Grab button, you can grab objects and move them. Try it out with the Tablet by grabbing it from the side and move your hand.

By holding the grab button and pointing at a selectable object, you’ll see a selection ray. By pulling the trigger while still holding the grab button you open the object’s context menu, allowing you to delete or scale the object. The context menu is operated by touch, just like the Tablet.

Using VR-controllers to teleport

The rule of thumb in navigating vast spaces is knowing how to use your thumbs. VR controllers have either a thumbstick or a trackpad for using with thumbs. Nevertheless, they both have same capabilities in Glue, allowing you to navigate in space beyond the limitations of your physical play area.

By pressing and holding the thumbstick/trackpad, an arch appears. You can move the endpoint (aim) by moving the controller. When the arch is blue you can jump to the end point. Red indicates an area you can’t jump to.

Release the thumbstick/pad and voilà, you teleport to the end point. This allows you to move around in virtual space without breaking a sweat. You know you’re a power user when you find yourself wiggling thumbs unconsciously hoping to teleport while walking in the real world.

Using VR-controllers to rotate your position

Twisting thumbs can sometimes be a good thing as teleporting is not all you can do with thumbsticks/pads. If you using VR in seated position (stationary) , or you have limited available space for setting up the play area, it might be less than ideal for effective operation in virtual space. By turning the thumbstick/dragging on the trackpad left or right, you can easily adjust your orientation in virtual space to better match your play area.

The Tablet (Desktop & VR)

The Tablet is your most valuable tool when using Glue. Here you’ll select the notes to write, create whiteboards, change space and share documents. Like the tablets of the real world, this is touch controlled. When opening the Tablet, it appears in the center of the view. You can easily move it to better position by grabbing it from the sides. It follows you in that position when you teleport/move in the virtual space. Next, we’ll go through each function in more detail.

Team

When your organization starts using Glue, at least one team is created for you, and a person from your organization is assigned as the team admin. Team includes the virtual Team spaces where all the meetings takes place.

If you belong to several Teams, select the appropriate one for your meeting by pressing the Team button. Choosing the right Team is very important, as it affects what spaces and files are available, as well as which Team members you can collaborate with in a virtual space.

Avatar

Your Avatar is how other users will see you in Glue. Select your avatar and give it a nickname from Settings. You can change your avatar at any point you feel like. If you're in Home, you can also see your avatar from the mirror.

Tools and Applications

As you might have already noticed there’s a lot of tools available for collaboration. We suggest you take some time to familiarize yourself with them. Home space is great for this purpose as you don’t need to worry about making a mess. Home is automatically cleaned up next time you get back.

There are some differences between the tools available for VR and desktop. Some inherently spatial tools are not available for desktop user and features such as Mouselook make little sense while using a VR headset. To keep the usability uniform with all supported devices, the Tablet layout always stays the same – the tools that are not available in currently used mode, are greyed out. Learn once, use with any device.

Tablet Menu

This button allows you to hide or reopen the tablet in VR or minimize it to a status bar in desktop.

Help

A quick guide for getting up to speed with Glue resides here.

VR Mode

You can switch between Desktop and VR modes on a computer here.

Return Home

This will take you back to your personal Home space. Have a seat at the terrace, relax and enjoy the view! Here you can safely get familiar with Glue and try out new features. This is not a persistent space, so when you leave home, all your notes and drawings are removed, while objects you’ve manipulated are returned to their correct place.

Whiteboard

Pressing this button creates a new Whiteboard in front of you. It works pretty much the same as its siblings in reality.

  • There are handles in the lower corners that allow you to grab the whiteboard and position it to your liking.

  • The pen and eraser can be picked up by grabbing them.

  • To use the pen and eraser, simply touch the surface of the Whiteboard. When you release your grab, they return to where you picked them up from. Easy, isn’t it?

Hot usability tip: If you prefer not to keep holding the controller buttons when interacting with objects, you can change the button behavior from the Settings > Hand gestures buttons > Toggle mode instead of Hold

  • To adjust the color and thickness of the pen, touch the preferred preset with the tip of the pen.

  • If you find the color presets limiting, you can touch the custom color preset and chooseany color for your pen from color picker that opens with the tip of your pen or index finger.

  •  

  • To get a fresh new whiteboard and erase the current contents, press New in the whiteboard.

  • To delete the whiteboard, press Delete.

  • You can do also other cool things with Whiteboards than just draw. Keep reading to learn about Notes!

Note

  • To create a Note, activate the editing app from the Note button. Select the note color you prefer and type away! When you select a Note in a space, the editing app opens again on the Tablet and you can change the content or cancel your edits.

  • By grabbing a Note and bringing it to the proximity of your Whiteboard, you can attach it to a suitable position. By grabbing it again you can reposition or remove it from the Whiteboard. That means most workshop and SCRUM activities are a breeze using Glue.

3D draw

Activate 3D Draw and a pen appears in front of your Tablet. Use grab to pick it up. You can select the color with touch or the pen you’re holding from the Tablet. Pulling the trigger while the pen is in your hand allows you to draw a three-dimensional line in space. Release grab and the pen stays floating in the air where you left it, allowing you to use other functions available in the Tablet. This is currently only available with VR devices.

Camera

To capture memorable moments in virtual space you can take pictures and store them in Team Files. The Camera works like any smart phone camera but with fewer settings. Use the shutter button to take a picture or switch to front camera for cool selfies to share with the world.

Laser pointer

y activating this a Laser pointer appears in front of your Tablet. Grab it, pull the trigger button on your controller and use the ray to point at things. Or like as our developers like to do it, have a little Jedi light saber time with colleagues. Releasing the grab leaves the Laser pointer floating in the position you left it. You can use other Tablet functions of the tablet and re-grab the pointer whenyou need it again. Re-activating Laser pointer from the Tablet resets the position in front of the Tablet. Alternatively, you can point and select the Laser pointer and delete it from the Context Menu. This is currently only available with VR devices.

Team Files

This is your Team's cloud storage. If you have a lot of files, links to pages are provided to let you quickly navigate through them. For your Team's convenience, you can use Team Files to upload and download files of any format, but keep in mind that only supported file formats can be imported or presented in Glue Spaces.

When you open images or PDF files from Team Files, a preview window will appear visible only to you. You can import an image into the Space you're in or present it on a screen if there's one available. PDF files can currently be presented only on dedicated display surfaces. You can read more about giving presentations in Glue using Team Files in the How To -section of this manual.

You can also import 3D objects into a space in FBX format using Team Files. Please be considerate to users participating with more limited hardware as the use of FBX files may make for a suboptimal experience for them.

Team Spaces

This is where the Spaces available for your currently selected Team are presented and ready to be entered. When you want to change space, you can select to transfer just yourself or everybody present in the Space you are currently in.

Team Spaces are cached on first entry to your device to speed up entering them in the future. You can also load them to the cache before entry by clicking the cloud icon on the lower right corner of the Space tile. This is useful if you’re relying on a prepaid or otherwise slower connection while traveling. If you need to empty the Space from the cache, click the trash icon. This is only required when there are updated visuals or features for that particular space.

Desktop View

Selecting this mirrors the view of your current desktop into the Space. This is a useful tool if you need to give a presentation using whichever software you prefer. We recommend that you first make sure you have the document or image you want to share displayed on the desktop and not your mirrored VR view, as this creates an interesting infinite mirror effect. There’s a further description of the presentation flow using desktop view in the How-to part of this guide.

Settings

  • This is where you select your avatar and nickname, set your audio volume levels, change settings for your computer screen and VR controllers and activate personal space protection.

  • Glue is designed to bring people together in virtual space, and we know a good experience involves not treading on each other’s virtual toes. This might happen if your space is small or others simply lack the proper etiquette of sharing a space. To remedy this, you can activate Personal space protection. This makes other avatars disappear within the area presented around you.

In Settings, you can also log out or exit from Glue. And rest assured, Team Spaces are persistent so everything you have done in a Space will be just as you left it the next time you return.

Regroup

Especially in vast Spaces, workshop meetings or with less experienced participants, it's useful to be able to gather everybody in the Space at the same location. You can navigate to a relevant spot by teleporting and activating regroup to instantly get everyone around you if needed.

Locations

Spaces can have specific hotspots/spatial bookmark to allow quick navigation to relevant locations. This is where they're listed. By selecting one you teleport instantly to that exact spot.

Autoview

Some meetings require making detailed records and transcripts. There may also be times where you want to project what’s happening in your Space on a screen. In desktop mode, first move to a spot where you have good view of the group discussion and select Autoview. The view will automatically follow the ongoing discussion, adjusting the camera view to those speaking.

Mouselook

 

With Mouselook a desktop user can switch between operating Tablet functions with their mouse and navigating space and manipulating objects.

Mic

Select this to quickly mute/un-mute your microphone.

Clock

All time keeping functions reside here. Activating it manifests a Clock in front of your Tablet. Use grab to pick it up and position place it to a convenient position. It’s visible only to you so you can keep it close by to help pace your presentations. In addition to your current local time, you can use a stopwatch and a reverse counter with alarms for specific intervals.

How to…

Give a presentation

Currently, you have two ways to present your slideware in Glue: using PDF files from Team Files or casting your desktop from a computer.

PDFs from Team Files

  • In your preferred presentation program, save your presentation and presenter notes as separate PDFs. Naturally, you can also write your notes in a word processor and export them as a PDF. A word to the wise: in VR just as in reality, presentation slides with a wall of text tend not to make for the best presentations!

  • Go to https://collab.glue.work/ in your browser and upload your PDFs to the Team Files of the appropriate Team.

  • Make sure you have the correct Team active using Team in your Tablet.

  • In the Space in which you’re about to give your presentation, make sure you have an available casting surface and then use your Tablet and open Team Files. Navigate to your presenter notes and touch/click to open them in File viewer.

  • Reopen your Tablet and Team Files, navigate to your presentation and open it.

  • Position both viewers to convenient locations. Don’t worry, they don’t block your performance as they are not visible to others.

  • Both viewers have separate controls to select pages, so there’s a bit more freedom for expression in performance than many other presentation programs allow.

  • On the viewer with your presentation, press present on the lower right corner. You’re good to go!

Casting your desktop from a Windows computer

Note: You need a computer with two displays or to minimize Glue out of the view while presenting

  • In your preferred presentation program, save your presenter notes as a PDF. Naturally, you can also write your notes in a word processor and export them as a PDF.

  • Start Glue and go to the Space in which you want to present.

  • Fire up your presentation program of choice and set it to present mode

  • Open Desktop view from the Tablet

  • Press present, and away you go!

Please note that the network bandwidth of your audience has an effect on the framerate they can experience while enjoying your presentation. You should keep this in mind when considering using videos as part of your presentation.

04: Team Administrator.

Web portal

Team administrator can manage Teams, space member accesses and reset scenes from the Glue web portal. If you have the administrator rights, go to https://collab.glue.work and log in using your username and password. Note that all users can access the web portal, but only Administrators have the editing rights.

Teams

Glue Team is the place you share with other members and it includes the spaces where you can collaborate and get things done. If you have more than one workspace available, use the drop-down list or type the workspace name in the text field to select one.

Team Spaces

Here you can find the selection of virtual spaces linked to your current team. It is also the default view when entering the Glue web portal. Team Admins can reset the scenes from here or add and remove additional spaces.

Additional Team Spaces

Team Spaces opens the Space admin page that allows you to add and remove additional Spaces.

  • Select the + icon to open Create a new Space Window.

  • Enter the Space Name. This is the name visible in the space selection, for example: My Lounge.

  • From the Space Asset drop-down you can see the list of available spaces.

  • Select the Space.

  • Select Create.

  • You can have more than one instance of the same Scene Asset in a Team Space by naming them differently

Check the Custom Server button only if you have a custom server hosting configuration set up by the Glue system administrators. Contact Glue support support@glue.work for more info.

Editing Space info

Under the Team Spaces pages, you can select a Space and edit some basic parameters. From the Team Space listing, select Edit on the space you plan to modify.

  • Space Name: Change the name of the space visible on Team Space

  • Reset Space: Removes all drawings, annotations or imported 3D models permanently from the Space and resets it to its original state.

  • Delete: Removes the Space along with all user-created content within it from the Team Space.

  • Choose Thumbnail Image to Upload: Change/add custom thumbnail image for the Space.

Some visible fields are for Glue support troubleshooting and debugging purposes and therefore are read-only.

Team Files

Users can upload to Team Files locally from their computers. Administrator can in addition use the web portal to upload files.

Team Members

Users that have access to your Team and Team Spaces, can be found here. If you need to restrict the member access to specific Spaces, you can create a new Team with this specific Space, and assign these users to the new Team.

For example, let’s say you want to have Marketing and Sales teams their own Lounge meeting space. Create one Team for Sales and another for Marketing. Assign members to their respective team spaces and add a Lounge scene to both of them.

Add new Team members

Admins can add and remove spaces and members within their organization’s Team(s). When subscribing to Glue, you should name at least one user with administrator permissions.

  • Select Team Members. This opens the members admin page that allows you to add and remove members.

  • Select the + icon to open Add new member to team window.

  • Add the member’s e-mail address tied to the Glue account and choose the user role

05: Troubleshooting.

General

  • Switch off computer and all VR devices

  • Restart computer and all VR devices

  • Re-install / update SteamVR

  • Glue support: support@glue.work

Can’t hear audio (VR)

  • Start SteamVR before starting the Glue application

  • Check SteamVR audio settings

    • Audio and microphone are set to “Do not change device”

  • Check Windows sound settings

    • Playback > HTC Vive set as default

    • Recording > HTC Vive set as default microphone

TCP error

  • Check the Internet connection

  • Check that the firewall settings are according to instructions

Scene moves or flickers

  • Make sure that there are no large reflective surfaces around the VR play area (such as mirrors, windows or shiny metal surfaces).

  • Make sure that base stations are not moving and have not moved since play area setup.

  • Redo VR play area setup according to your device instructions. Make sure the user is staying inside the play area and in view of the base stations.

  • Check that the headset cables are connected properly.

VR device / HTC Vive wireless

If you use HTC Vive wireless device, you need to use VIVE Wireless software to allow the headset to work and connect to SteamVR

  • Start Vive Wireless software from the desktop icon before or after starting SteamVR.

More info: https://www.vive.com/eu/setup/wireless/